What is your return and refund policy?
Returns
All items are made to order and thus not eligible for return. However, if the item is defective or arrived damaged, an exchange/refund is eligible within 15 days of receiving the product. To return a product, it must be new and unused, display no wear and tear, and be in its original packaging. Items may be returned by mail.
Cancellation
Every order will be manually reviewed by one of our agents. Once details are confirmed a cancellation can not be made.
Refunds
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Shipping
To return your product, please contact us at contact@hellgatocustomsteeringwheels.com for further instructions.
We will provide a return label for return if applicable domestically. **(Unfortunately, we won’t be able to provide a return label for International )shoppers.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.